At US Lock Supply, we want to ensure that our customers are completely satisfied with their purchase. If you wish to return a product, please read our return policy carefully.
Returns are accepted only for products that are in perfect condition and in their original packaging. If the product is not in perfect condition or is not in its original packaging, the return will not be accepted.
We charge a 25% restocking fee for returns. This fee will be deducted from the refund amount. The restocking fee covers the cost of processing the return, inspecting the product, and preparing it for resale.
Please note that the customer is responsible for the shipping costs associated with the return. US Lock Supply will not be responsible for any damage that occurs during the shipping process, so please ensure that the product is packaged securely.
To initiate a return, please respond to your original order confirmation email you received when you placed your order WITHIN 30 Days. Our customer service team will provide you with instructions on how to proceed with the return process.
Once we receive the returned product, we will inspect it to ensure that it is in perfect condition and in its original packaging. If the product meets our return policy criteria, we will issue a refund.
If the returned product does not meet our return policy criteria, we will email you to inform you of the status of your return. If we do not receive a response from you within 3 business days, we will assume that you do not wish to have the product returned to you and we will discard the material. If you want the material back the customer will need to pay the return shipping.
MAILBOXES ARE NOT RETURNABLE.
Orders that are cancelled even before we ship the product will be charged a 4% processing fee. This fee will be deducted from the refund amount. The processing fee covers the cost of handling the order and the payment processing fees incurred
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@uslocksupply.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.